Legal · Cookies

Only the cookies we truly need.

Lobbee uses a handful of cookies and browser storage items to keep you signed in, protect accounts and process payments safely. No advertising cookies, no cross-site tracking.

Effective November 1, 2026 Last updated November 1, 2026 [email protected]

At a glance

Strictly necessary

Sign-in, two-factor trusted devices and security. Lobbee can't work without them.

No ads, no tracking

We don't use advertising, social-media or cross-site tracking cookies.

Safe payments

Stripe sets fraud-prevention cookies only on payment pages.

Your preferences

Language and light or dark mode are saved in your own browser, never sent to us.

What cookies are

Cookies are small text files a website stores in your browser so it can recognize your browser later. Browser storage (local storage) works in a similar way but stays on your device and isn't sent to the server automatically. This policy explains both, as used by Lobbee, operated by KIWI Agency, on lobbee.online, app.lobbee.online and the booking, form, payment and chat pages practices share with patients.

Cookies we use

Strictly necessary: set by Lobbee

NamePurposeDuration
_lobbee_sessionKeeps you signed in and protects forms against cross-site request forgery. Contains only a random token; the session itself is stored securely on our servers and ends after a period of inactivity.Session
lobbee_deviceRemembers a device you marked as trusted during two-factor sign-in, so you aren't asked for a code every time. Encrypted.10 days

Strictly necessary: set by our providers

NameProvider and purposeDuration
__cf_bmCloudflare. Tells people apart from automated bots to protect Lobbee from attacks.30 minutes
cf_clearanceCloudflare. Set only if you complete a security check, so you aren't asked again.Up to 1 year
__stripe_midStripe. Fraud prevention on payment pages only.1 year
__stripe_sidStripe. Fraud prevention for the current payment session.30 minutes

When you pay or join a care plan on a page hosted by Stripe (checkout.stripe.com), Stripe's own cookie policy applies.

Browser storage

These items are saved in your browser's local storage. They stay on your device and you can clear them at any time.

KeyPurposeWhere
lobbee:langYour language (English or Spanish)Lobbee app
lobbee:color-modeLight or dark modeLobbee app
lobbee:organizationThe practice you last worked in, if you have access to more than oneLobbee app
lobbee-chat:…Lets you continue a website chat with a practice after reloading the pagePractice websites

What we don't use

  • No advertising or retargeting cookies.
  • No social-media tracking pixels.
  • No third-party analytics cookies.
  • No selling or sharing of cookie data.
Fonts

Our pages load the Geist typeface from Google Fonts. Your browser connects to Google to download it, which shares your IP address with Google. Google Fonts does not set cookies.

If we ever add optional cookies, such as analytics, we'll update this policy first and ask for your consent where the law requires it.

How to control cookies

Because we only use strictly necessary cookies, there is no cookie banner to configure. You can still block or delete cookies and local storage in your browser settings:

If you block strictly necessary cookies, you won't be able to sign in to Lobbee, and payment pages may not work.

Changes to this policy

We'll update this page whenever we change the cookies we use, and change the "Last updated" date above.

Contact us

For more on how we handle personal information, see our Privacy Policy.

Questions about cookies?

We're happy to explain anything on this page.

[email protected]